Running Late for Your Shift? Here’s What You Need to Do!
If you expect to arrive late for a confirmed Staffy shift, notify the support contact shown in your current app or assignment instructions as soon as it is safe to do so. Give the shift details and a realistic estimated arrival time. Do not assume that sending a message automatically changes your booking or guarantees payment.
1. Check your arrival estimate safely
Review the route and transport conditions before travelling, or stop somewhere safe before checking your phone. Do not rush unsafely to make up lost time.
2. Use the current contact instructions
Follow the support and facility-contact instructions shown for your assignment. If you cannot find them, use Staffy's contact page to ask for help. This article no longer lists conflicting historic SMS numbers as if they were interchangeable current support channels.
3. Confirm what happens next
Ask whether the facility has been informed and whether any change to the assignment is approved. Keep the communication record. A late-arrival message, an approved change and a cancellation are different events.
4. Record the time you actually work
Follow the app's clock-in and clock-out instructions and the facility's applicable process. Check the recorded hours and raise any discrepancy promptly. Do not record time you did not work. Payment depends on the applicable terms and approval process; notifying support does not guarantee a particular payout date.
If you need to cancel
Review the cancellation terms that apply to your account and the assignment, and contact support promptly. Do not assume that an old blog post establishes your current fee, notice period or entitlement to compensation. Ask support to confirm the applicable rule in writing if it is unclear.
Editorial correction, October 20, 2026: the historical $150 cancellation-fee statement, universal 48-hour rule, doctor's-note instruction and automatic three-hour client-cancellation payment have been removed pending verification against current applicable terms. This correction does not waive or replace any agreement.
Review current payment and booking FAQs
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