Staffy's Blog

We’re sharing current trends and best practices for staffing. Want to contribute? Email us.

June 2020

A Covid-19 Pandemic Update of Good News

As we're midway through our fourth month in quarantine, things haven’t progressed as much as most of us would like. Life as we knew it is still on pause - or pivot at best. However, here’s your reminder that there are still happy events happening in the world.   Some Good...

May 2020

Current Status: Grateful for Gig

From trendy restaurants and high-end hotels to tech festivals and shelters, Chris B has worked almost 500 shifts with Staffy. Evidently, gig-life is working for him. Why? It comes down to a mix of freedom and flexibility combined with skill and experience.     By Nelson Tam Since joining Staffy in 2018, Chris...

April 2020

Coping with Covid

These times are without a doubt the greatest challenge many of us will face in our lives. Covid-19 has put most of the hospitality industry on hold. In fact, that's putting it lightly as many restaurants and establishments may simply not bounce back from this. It doesn't end there, either....

March 2020

A Message from our CEO and Founder

Friends, with all of the closures in the hospitality industry, COVID-19 is especially tough on all of the people we serve. And I want you to also know that here at Staffy we have been thinking about our workforce since this crisis began, to try and help. So I’m writing...

Reflections on the RC Show

By Nelson Tam A snapshot captures a moment. In this case, a slightly blurry one – three years ago. It was Staffy’s first year at the RC Show and we were excited to partner with one of Canada’s largest, annual, hospitality industry events. At the time, we were a wide-eyed early-stage startup....

January 2020

Better staff care for better business

Whether we’re talking about restaurant, hotel, event, or catering staff, one thing remains constant: the hospitality industry is often mentally and physically demanding with long shifts and challenging work environments. This often leads to issues with employee health and retention, which only worsens business operations for managers, owners, and...

October 2019

The End of Tipping in Restaurants

Gratuity is a subject consistently discussed within the hospitality community. But could it be the end of tipping for Canadian restaurants? Professor Michael von Massow at the University of Guelph’s Department of Food, Agriculture and Resource Economics gave Bill Tremblay of Canadian Restaurant News the dish. According to von Massow,...

Training Program to Prevent Sexual Harassment

Coming the Fall of 2017, will be a revolutionary training program to address sexual violence and harassment in the Ontario hospitality industry. The Ontario Restaurant Hotel & Motel Association (ORHMA) is partnering with the Ontario Tourism Education Corporation (OTEC) to bring to the industry a program called Stop It! “We’re going...

Using Tech to Better Your Restaurant

Tech is booming right now in Canada, and restaurants are definitely reaping the benefits. According to Bill Tremblay for Canadian Restaurant News, restaurant owners are taking full advantage of everything tech from management, to training and even marketing. This week, we’re bringing you some apps perfect for your restaurant. Turnstyle Restaurants...

Restaurant Tech Methods You Need

According to Restaurants Canada, approximately 80% of diners believe that technology improves their experience. Restaurants are using technology more and more to streamline operations, increase sales and improve productivity. Here are our tips for 2020 technology methods you need at your restaurant. Reservations According to Restaurants Canada, guests rate being able...

How to Reduce Waste & Save Money at Your Restaurant

Earth Day is on Sunday, April 22nd, and what better time than to bring you tips on how to make your restaurant more environmentally friendly! Sustainability is becoming a bigger trend in the hospitality industry. Not only is this important for our environment but also an opportunity to save...

Edibles Set to Be the Next Big Trend in Hospitality

The laws are currently being drafted for the legalization of edibles in Canada. The sale of cannabis in food establishments will be similar to the regulation and sale of tobacco and alcohol. Even though we are a little ways away from the legalization of edibles, it’s time to start...

Event Staffing Mistakes You Need to Avoid

Understaffing Being understaffed can have a huge negative impact on your event. Things can run behind and your event can be much messier without enough hands to clear, disappointing your client and guests. Make sure you are set up for success with enough staff. Furthermore, when you have a small...

How to Schedule Restaurant Staff Effectively

Scheduling effectively makes sure your services run smoothly, with fewer issues, and higher sales. Using the right people for the right job means higher sales and happier guests. Here are five simple scheduling tips that will help make sure you’re set up for success every service: 1. Utilize your top...

Restaurant Scheduling Stats You Didn’t Know

Summer is here, patios are full and it’s a busy time! Here are some stats that will help improve your scheduling practices, based on data collected from over 150,000 restaurants across North America in 2017: Top 3 days of the week employees are most likely not to show up on...

Restaurant Hiring Mistakes You Could Be Making

Here’s 5 mistakes to avoid while hiring new restaurant staff: 1. Not Having a Clear-Cut Job Description Just saying “You’re a server” and assuming your new employee will have an understanding of their responsibilities is a huge mistake, and can lead to issues in the future. You should spend time drafting...

Tips For A Successful Restaurant Staff Meeting

Staff meetings can sometimes be a waste of time and inefficient. Here are our tips to make sure your team meetings are successful. 1. Have a set schedule Staff meetings shouldn’t come as a surprise to your team. Give your staff plenty of notice of the time and location, and keep...

How to Build the Best Restaurant Team

Your restaurant is nothing without a strong and dedicated team. You could have the best decor, cocktail program, and menu, but without a good team to showcase that, it is meaningless. This week we’re bringing you five tips to ensure you have the best restaurant team: 1. Lead By Example As...

How to Increase Staff Productivity

Making sure your staff are the most productive they can make a big difference to your sales and profits. This week we are bringing you three tips to help make sure your team is operating at peak performance: 1. Track section performance Waiters and waitresses each have their own section. Of...

The basics of managing your restaurant effectively

New to restaurant management? These tips will help get you and the restaurant set up for success! The Customer Is Always Right Always. This is the golden rule. Even if you don’t agree with them, how you handle the situation will determine whether or not they will return. Restaurant Job Expectations Should...

Most Common Serving Mistakes

This week we’re bringing you five common serving mistakes and how to fix them. Make sure your team isn’t making these errors! 1) Greeting incorrectly This is the first impression your guest is getting of your restaurant, and often one of the most common service mistakes. Greeting incorrectly can have a...

5 Common Restaurant Startup Mistakes (and How to Avoid Them)

Opening a new business requires so many decisions, that there are bound to be a couple of slip-ups. Here are five common mistakes and how to avoid them! 1. Underestimating capital needs There are many good new restaurants, with great prospects that run out of money. First-time owners can sometimes not...

3 Simple Ways to Improve Your Restaurant’s Bottom Line

Keep a close eye on all the little things that add up! 1. Over-portioning menu items How many people can eat an entire half chicken plus sides in one sitting? Not many people! Serving a half chicken on your menu plus a vegetable or starch on the side often results in...

Restaurant Marketing Tips That Only Cost TIME!

Make the most of these simple tips to help increase sales at no cost 1. Utilize Social Media Instagram, Twitter, and Facebook are free unless you’re paying for ads, so use these platforms to promote your restaurant and menus! One of the biggest benefits is that potential guests can visit your restaurant...

How to Handle Those Negative Restaurant Reviews

We’ve all been there… Those pesky reviews on Yelp attacking your food, service, decor or even your “lack of meat options” at a vegetarian restaurant. Follow these simple tips to address them positively and effectively! According to Ohio State University, 60% of restaurants don’t make it past the first...

Website Features That Increase Restaurant Business

Use these simple tips to increase sales! 1. Social Media Social media drives traffic to your restaurant, and putting your social media on your website helps legitimize your business. Putting up your social media allows people to check out pictures of the food, drink, decor and see what others are posting when...

5 Ways to Make Sure You’re Ready for the Busy Holiday Season

The holidays are just around the corner. Here are some tips to make sure your team is set up for success! 1. Holiday Decorating Decorate your restaurant or event space this holiday season with all things sparkly, red, green and festive! This will really bring that holiday atmosphere to your estblishment....

5 Mistakes You’re Making on your Restaurant Website

Restaurants can have a tendency to put minimal effort into their websites. Make sure you’re not making these mistakes that impact your brand. 1. Not Having a Website It sounds obvious, but many restaurants and cafes don’t even have a website at all! How are guests supposed to be able to...

3 Body Language Tips Your Restaurant Staff NEED To Know

Your whole restaurant team is constantly communicating to your guests through body language. One of your team members could be saying all the right things but could still be making guests feel unwelcome or uncomfortable through body language. Here are our 3 body language tips you and your restaurant staff...

5 Ways to Show Appreciation to Your Restaurant Staff

We’re in the middle of the busy holiday season, but it’s also time to start thinking about how you’re going to thank your staff for all their hard work after New Year’s! 1. Throw a party! What better way to end the holiday season than with a celebration of all your...