Frequently Asked Questions

Staffy Health is an on demand platform that connects healthcare professionals with healthcare facilities that need extra staff. You browse open shifts in the app and choose the ones that fit your schedule. It gives you flexibility to work when and where you want instead of committing to a single employer.

You create a profile, upload your documents, and once approved you can see and apply for shifts in your area. Facilities review your profile and choose who they want to book. When you complete a shift, your hours are approved in the app and payment becomes available through the Payment Centre.

Check the Staffy app for current shifts in your location and use the distance filters to refine your search. Coverage and availability vary by role, region and date. Contact Staffy to confirm service in a particular market; an empty search does not establish that a role or region is permanently unavailable.

Roles can include RN, RPN/LPN, PSW, care aide, dietary aide and housekeeping, as well as hospitality positions such as dishwasher, server and chef. Eligibility depends on your qualifications, experience and required documents. Review the current opportunities and requirements in the app; role approval does not guarantee an available or confirmed shift.

Review the applicable fees and net payment amount shown in the Staffy app before accepting a shift. Fees can depend on the account and payment option. Contact Staffy support if a charge or payment breakdown is unclear.

Check your Payment Centre for the status and payment timing of each shift. Payment availability depends on the applicable account terms, hours approval and payment eligibility. Early-payment options, limits and any charges are shown in the app; contact Staffy support if your payment is delayed or unclear.

Instant Pay is available only when your account and shift meet the applicable eligibility requirements. Clocking in and out does not by itself guarantee eligibility or immediate receipt. Check the Payment Centre for availability, request limits, fees and expected payout timing before choosing this option.

The Payment Centre is the section of the app where you see all your payable and upcoming invoices. When an invoice reaches its payment date, you can move those funds from the Payment Centre to your bank. It gives you a clear view of what you've earned and when it will be available.

Check the fee and payment breakdown shown in the Staffy app for your account and shift. Do not assume that a single percentage applies to every account or payment option. Contact Staffy support if you need help understanding a charge.

Keep records of your shifts, invoices and payments. Reporting, withholding and other tax obligations depend on your actual working arrangement and jurisdiction. In Canada, the facts of the working relationship determine employee or self-employed status; a platform label alone does not decide it. Review the CRA guidance and get advice for your circumstances.

Source: Canada Revenue Agency, Employee or Self-employed (RC4110).

Yes. You can view a list of your completed shifts, amounts, and payouts in the Payment Centre area of the app. This lets you track how much you've earned and verify that all shifts have been paid. You can also export or screenshot this information for your own records.

Follow the document checklist for your role and account in the app. Depending on the assignment, this may include professional registration, identity and work-eligibility documents, screening checks, health or training records, a resume and references. Requirements vary by role, jurisdiction and facility. Ask the compliance team which documents and validity periods apply before submitting them.

Follow the document checklist for your hospitality role and account in the app. Depending on the assignment, this may include identity and work-eligibility documents, role-specific certificates, screening checks, a resume and references. Ask Staffy which requirements apply to your role and how to submit them for review.

Onboarding time varies with the role, required documents, reference checks and review workload. Upload the requested information, check for outstanding requirements and contact Staffy for the status of your application. Submitting documents does not guarantee approval within a fixed number of days or access to a particular shift.

Some partner facilities require a Staffy photo ID badge for security. After your profile is fully approved you can export your badge by visiting “Edit Profile” and selecting “Download Physical Badge.” Please print it at TPH or a similar service, and ensure it’s laminated or printed on plastic for durability. Keep in mind that printing costs are your responsibility, and shift availability isn't guaranteed. Afterward, kindly send us a photo of the physical badge along with the receipt.

You can review Staffy opportunities alongside other work. Before accepting a shift, check any commitments or restrictions in your applicable agreements, avoid double booking and allow enough time for travel and rest. Ask Staffy if you are unsure how the platform terms apply to your account.

Open the app, go to Available Shifts, and use filters for role, distance and dates. Tap a shift to see the details, then tap Apply if it works for you. If the facility selects you, you'll receive a confirmation in the app and by email.

Open your confirmed shift in the Staffy app and tap Clock In at your start time. At the end of the shift, tap Clock Out and record any unpaid breaks accurately. If you miss a clock-in or clock-out, contact Staffy support and provide a signed timesheet or supervisor confirmation as requested. Hours must be reviewed and approved; check the app or support for any applicable correction charge and payment timing.

Contact Staffy support as soon as you know you cannot attend a confirmed shift, and follow the cancellation steps shown in the app. Cancellation charges, notice requirements and exceptions depend on the applicable terms. Review those terms before accepting a shift and ask support how they apply to your situation.

If illness affects your ability to attend or work safely, notify Staffy and the facility promptly and follow the facility's reporting procedures. Ask support how the applicable cancellation terms and any exception process apply. Do not assume that a particular document automatically waives a charge.

You choose which available shifts to apply for and can use distance filters to narrow your search. Review the location, hours, duties and applicable terms before accepting. Once booked, follow the confirmed assignment and cancellation requirements. Applying does not guarantee selection.

Facilities can rate your performance after each shift. A strong rating is based on punctuality, professionalism and reliability, and helps you stand out when you apply for work. Repeated no shows or late cancellations can lower your rating and may lead to temporary suspension.

Use the support contact details in your Staffy app or on our Contact page. Include the relevant shift details and explain the issue. Response times can vary. For an urgent care or safety issue, follow your facility's escalation procedures rather than waiting for a platform support reply.

Use the support contact options shown in your Staffy app or on our Contact page. Describe the issue and provide the relevant shift or account details. Response times can vary; use the facility's escalation procedure for an urgent care or safety issue.

Check the referral section of your app or ask Staffy whether a current offer is available to your account. Review the reward, eligibility, required shifts, timeframe and payout conditions before referring someone. A referral alone does not guarantee a bonus.

Go to the Wallet or Payment section of the app and edit your banking or e-transfer details. New details apply to future payouts once saved. Make sure the information is accurate so payments are not delayed or rejected.

Review the registration terms and pricing for your facility account before signing up or booking a shift. Confirm any platform charges, cancellation terms and other commitments with Staffy; the applicable terms may depend on your agreement.

Review each professional's profile, credentials and experience against the requirements of your role and facility. Confirm with Staffy which screening checks have been completed and whether any additional checks or credentials are required before booking.

You set the posted rate for the position, and the professional reviews that rate before accepting the shift. The posted gross amount is not necessarily the take-home amount: applicable platform service fees and any optional payment or withdrawal charges are shown in the app's payment breakdown. Review the current terms and payment details for the account before confirming.

Quite easily! In our app, navigate to “Hire a Staffy” to set a “New Broadcast”. Monitor the status under “Requests”. You’ll also receive notification when there’s any activity so you can review applicants. As soon as a suitable candidate appears, book quickly before their schedule changes!

You set the posted rate for the position, and the professional reviews that rate before accepting the shift. The posted gross amount is not necessarily the take-home amount: applicable platform service fees and any optional payment or withdrawal charges are shown in the app's payment breakdown. Review the current terms and payment details for the account before confirming.

Review the cancellation terms for your facility account before booking or cancelling a shift. Notice requirements, charges and exceptions depend on the applicable agreement. Follow the cancellation steps shown in the app and contact Staffy support promptly for a short-notice cancellation or if the charge is unclear.

The team feature can help you identify professionals you would like to work with again. Review their current qualifications and availability for the new assignment, and confirm the booking in the app. Adding someone to a team does not guarantee that they will receive, accept or attend every future shift.