# Staffy > Staffy connects healthcare and hospitality organizations with professionals for shifts. Staffy's platform-wide figures are 20,000 professionals and more than 200,000 shifts filled. These figures are not a count of currently available workers or a guarantee that a shift will be filled. ## Services and next steps - [Healthcare staffing](https://staffy.com/find-talent/): discuss staffing requirements and review how the marketplace works. - [Hospitality staffing](https://staffy.com/hospitality/): hospitality workforce information. - [Solutions](https://staffy.com/solutions/): staffing, credential management and workforce management. - [Book a demo](https://staffy.com/find-talent/#book-a-demo): request a platform walkthrough. - [Start earning](https://staffy.com/start-earning/): learn about joining the platform. - [Download the app](https://staffy.com/app/): review available shifts in the app. ## Information and sources - [FAQ](https://staffy.com/faq/): published marketplace guidance. - [About Staffy](https://staffy.com/about/): company information. - [Blog](https://staffy.com/blog/): articles with their own authors, dates and sources. - [Contact](https://staffy.com/contact/): ask about a role, location or product. - [Privacy policy](https://staffy.com/privacy-policy/). - [Services agreement](https://staffy.com/services-agreement/). - [Extended FAQ reference](https://staffy.com/llms-full.txt). - [Healthcare location guide export](https://staffy.com/llms-guides.txt): ten reviewed guides, generated from the same rendered pages. Availability and time to fill depend on the role, location, shift requirements and available professionals. Fees, payment eligibility and payout timing are governed by the applicable account terms and product information. Check current listings and source pages before describing a particular opportunity or product capability. # Published healthcare questions and answers This export covers the healthcare FAQ and the FAQs on Find Talent and App. It is regenerated from this build; it is not a complete export of blog archives or live shift inventory. Follow the source links and current app terms for details. ## Source: https://staffy.com/faq/ ### What is Staffy Health? Staffy Health is an on demand platform that connects healthcare professionals with healthcare facilities that need extra staff. You browse open shifts in the app and choose the ones that fit your schedule. It gives you flexibility to work when and where you want instead of committing to a single employer. ### How does Staffy work for healthcare professionals? You create a profile, upload your documents, and once approved you can see and apply for shifts in your area. Facilities review your profile and choose who they want to book. When you complete a shift, your hours are approved in the app and payment becomes available through the Payment Centre. ### Where is Staffy available? Check the Staffy app for current shifts in your location and use the distance filters to refine your search. Coverage and availability vary by role, region and date. Contact Staffy to confirm service in a particular market; an empty search does not establish that a role or region is permanently unavailable. ### What roles can I apply for on Staffy? Roles can include RN, RPN/LPN, PSW, care aide, dietary aide and housekeeping, as well as hospitality positions such as dishwasher, server and chef. Eligibility depends on your qualifications, experience and required documents. Review the current opportunities and requirements in the app; role approval does not guarantee an available or confirmed shift. ### Is there a fee for healthcare workers to use Staffy? Review the applicable fees and net payment amount shown in the Staffy app before accepting a shift. Fees can depend on the account and payment option. Contact Staffy support if a charge or payment breakdown is unclear. ### How does Staffy's payment timing work? Check your Payment Centre for the status and payment timing of each shift. Payment availability depends on the applicable account terms, hours approval and payment eligibility. Early-payment options, limits and any charges are shown in the app; contact Staffy support if your payment is delayed or unclear. ### How does instant pay work? Instant Pay is available only when your account and shift meet the applicable eligibility requirements. Clocking in and out does not by itself guarantee eligibility or immediate receipt. Check the Payment Centre for availability, request limits, fees and expected payout timing before choosing this option. ### What is the Payment Centre? The Payment Centre is the section of the app where you see all your payable and upcoming invoices. When an invoice reaches its payment date, you can move those funds from the Payment Centre to your bank. It gives you a clear view of what you've earned and when it will be available. ### Where can I check the platform fee? Check the fee and payment breakdown shown in the Staffy app for your account and shift. Do not assume that a single percentage applies to every account or payment option. Contact Staffy support if you need help understanding a charge. ### Do I need to manage my own taxes when using Staffy? Keep records of your shifts, invoices and payments. Reporting, withholding and other tax obligations depend on your actual working arrangement and jurisdiction. In Canada, the facts of the working relationship determine employee or self-employed status; a platform label alone does not decide it. Review the CRA guidance and get advice for your circumstances. Source: Canada Revenue Agency, Employee or Self-employed (RC4110). ### Can I see my payment history in the app? Yes. You can view a list of your completed shifts, amounts, and payouts in the Payment Centre area of the app. This lets you track how much you've earned and verify that all shifts have been paid. You can also export or screenshot this information for your own records. ### What documents do I need to get approved? (Healthcare) Follow the document checklist for your role and account in the app. Depending on the assignment, this may include professional registration, identity and work-eligibility documents, screening checks, health or training records, a resume and references. Requirements vary by role, jurisdiction and facility. Ask the compliance team which documents and validity periods apply before submitting them. ### What documents do I need to get approved? (Hospitality) Follow the document checklist for your hospitality role and account in the app. Depending on the assignment, this may include identity and work-eligibility documents, role-specific certificates, screening checks, a resume and references. Ask Staffy which requirements apply to your role and how to submit them for review. ### How long does onboarding take for workers? Onboarding time varies with the role, required documents, reference checks and review workload. Upload the requested information, check for outstanding requirements and contact Staffy for the status of your application. Submitting documents does not guarantee approval within a fixed number of days or access to a particular shift. ### Do I need a Staffy badge to work shifts? Some partner facilities require a Staffy photo ID badge for security. After your profile is fully approved you can export your badge by visiting “Edit Profile” and selecting “Download Physical Badge.” Please print it at TPH or a similar service, and ensure it’s laminated or printed on plastic for durability. Keep in mind that printing costs are your responsibility, and shift availability isn't guaranteed. Afterward, kindly send us a photo of the physical badge along with the receipt. ### Can I work on Staffy while also working elsewhere? You can review Staffy opportunities alongside other work. Before accepting a shift, check any commitments or restrictions in your applicable agreements, avoid double booking and allow enough time for travel and rest. Ask Staffy if you are unsure how the platform terms apply to your account. ### How do I apply for shifts? Open the app, go to Available Shifts, and use filters for role, distance and dates. Tap a shift to see the details, then tap Apply if it works for you. If the facility selects you, you'll receive a confirmation in the app and by email. ### How do I clock in and out for shifts? Open your confirmed shift in the Staffy app and tap Clock In at your start time. At the end of the shift, tap Clock Out and record any unpaid breaks accurately. If you miss a clock-in or clock-out, contact Staffy support and provide a signed timesheet or supervisor confirmation as requested. Hours must be reviewed and approved; check the app or support for any applicable correction charge and payment timing. ### What happens if I need to cancel a shift? Contact Staffy support as soon as you know you cannot attend a confirmed shift, and follow the cancellation steps shown in the app. Cancellation charges, notice requirements and exceptions depend on the applicable terms. Review those terms before accepting a shift and ask support how they apply to your situation. ### What should I do if I am sick on the day of a shift? If illness affects your ability to attend or work safely, notify Staffy and the facility promptly and follow the facility's reporting procedures. Ask support how the applicable cancellation terms and any exception process apply. Do not assume that a particular document automatically waives a charge. ### Can I choose which shifts to work and how far I'm willing to travel? You choose which available shifts to apply for and can use distance filters to narrow your search. Review the location, hours, duties and applicable terms before accepting. Once booked, follow the confirmed assignment and cancellation requirements. Applying does not guarantee selection. ### What rating do I need to keep getting access to shifts? Facilities can rate your performance after each shift. A strong rating is based on punctuality, professionalism and reliability, and helps you stand out when you apply for work. Repeated no shows or late cancellations can lower your rating and may lead to temporary suspension. ### How can I contact support about a shift? Use the support contact details in your Staffy app or on our Contact page. Include the relevant shift details and explain the issue. Response times can vary. For an urgent care or safety issue, follow your facility's escalation procedures rather than waiting for a platform support reply. ### How can I contact support if I need help? Use the support contact options shown in your Staffy app or on our Contact page. Describe the issue and provide the relevant shift or account details. Response times can vary; use the facility's escalation procedure for an urgent care or safety issue. ### Is there a referral program for workers? Check the referral section of your app or ask Staffy whether a current offer is available to your account. Review the reward, eligibility, required shifts, timeframe and payout conditions before referring someone. A referral alone does not guarantee a bonus. ### How do I update my payment information? Go to the Wallet or Payment section of the app and edit your banking or e-transfer details. New details apply to future payouts once saved. Make sure the information is accurate so payments are not delayed or rejected. ### What's the commitment to sign up? Review the registration terms and pricing for your facility account before signing up or booking a shift. Confirm any platform charges, cancellation terms and other commitments with Staffy; the applicable terms may depend on your agreement. ### How do you assure the quality of the workers? Review each professional's profile, credentials and experience against the requirements of your role and facility. Confirm with Staffy which screening checks have been completed and whether any additional checks or credentials are required before booking. ### How is the hourly rate set? You set the posted rate for the position, and the professional reviews that rate before accepting the shift. The posted gross amount is not necessarily the take-home amount: applicable platform service fees and any optional payment or withdrawal charges are shown in the app's payment breakdown. Review the current terms and payment details for the account before confirming. ### I'm signed up. How do I advertise a shift? Quite easily! In our app, navigate to “Hire a Staffy” to set a “New Broadcast”. Monitor the status under “Requests”. You’ll also receive notification when there’s any activity so you can review applicants. As soon as a suitable candidate appears, book quickly before their schedule changes! ### How can I cancel a shift? Review the cancellation terms for your facility account before booking or cancelling a shift. Notice requirements, charges and exceptions depend on the applicable agreement. Follow the cancellation steps shown in the app and contact Staffy support promptly for a short-notice cancellation or if the charge is unclear. ### Can I hire the same worker again? The team feature can help you identify professionals you would like to work with again. Review their current qualifications and availability for the new assignment, and confirm the booking in the app. Adding someone to a team does not guarantee that they will receive, accept or attend every future shift. ## Source: https://staffy.com/find-talent/ ## Source: https://staffy.com/app/